Overview

Mövenpick Hotel Mactan Island Cebu, a luxurious hospitality brand, faced significant risks by relying on an outdated and unsupported solution for its critical financial operations. To address the issue, Mövenpick made a strategic decision to migrate to a newer version of the system.

This transition, however, presented its own set of challenges, namely integration and a steep learning curve for users.

Industry: Hospitality

Website: Mövenpick Cebu

Solutions implemented:

- Infor SunSystems

Infor Query & Analysis

Goals

✓ Transition away from legacy finance software
✓ Ensure a smooth integration between SunSystems and third-party solutions
✓ Bridge knowledge gaps; empower users to master the new system

Outcomes

✓ Cost-effective interim procurement solution
✓ Dedicated, hands-on user support

At a glance

As part of Accor, Mövenpick believes in making everyday moments special—turning the ordinary into the extraordinary. Nestled on Mactan Island, Mövenpick Hotel Mactan Island Cebu offers travellers a perfect blend of adventure and relaxation, with private beaches, a sparkling pool, and a steam room for unwinding after a day out.

However, this prestigious hospitality brand faced a serious issue with their legacy financial solution system.

Mövenpick Hotel Mactan Island Cebu has entrusted all of its financial responsibilities to an outdated, no longer supported by the vendor software – Infor SunSystems version 4.

The hidden risks of outdated systems

Key Challenge: Relying on the legacy system put the hotel at risk in three critical areas.

Risk #1

Lack of support and bug fixes

When hotel users encounter bugs or glitches, there is no official channel to get help or receive patches, as the vendor no longer supports this version of the software. This can lead to workarounds, manual fixes, and significant wasted time for users trying to complete their tasks. Critical business processes could be halted indefinitely.

Additionally, the system will not receive periodic updates to meet changing business needs or regulatory requirements, forcing users to rely on manual processes or external tools to fill the gaps, making their work less efficient and more prone to error.

Risk #2

Security risks

Users are directly exposed to the consequences of security breaches. This could mean:

⚠️ Sensitive financial data could be compromised, undermining the employee’s work, and the company faces legal and reputational damage.
⚠️ Malware or cyberattacks could render the system unusable, preventing users from performing their daily tasks and halting business operations.

This leaves the hotel to become the prime target for cyberattacks.

Risk #3

Data loss

Imagine losing your valuable data to a system crash or corruption after spending hours entering invoice details, processing transactions, or generating reports, as there are no proper backup procedures in place.

This leads to a vicious cycle of wasted time and boiling frustration for any users. In the worst-case scenario, the data is irretrievable, financial reports and other critical information will be incomplete, impacting decision-making and potentially leading to compliance issues.

After careful consideration, Mövenpick Hotel Mactan Island Cebu has made a strategic decision to migrate to newer versions of Infor SunSystems and Infor Query & Analysis (Q&A) to leverage their latest security capabilities, modern interfaces, automation workflows, integrations, and more.

However, this transition also introduced a distinct set of challenges for both the Mövenpick Hotel Mactan Island Cebu finance team and the consultants at TRG International.

Strategic solutions for a seamless transition

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Bridging the procurement gap

One of the unique complexities the TRG consultant team encountered with Mövenpick Hotel Mactan Island Cebu was their reliance on the Purchase Order (PO) module within their legacy SunSystems.

The module was integral to the hotel’s daily operations. However, the agreed scope for their new SunSystems implementation did not include a new PO module, as Mövenpick plans to standardise on FutureLog as their long-term purchasing platform. This presented a critical challenge: the hotel faces a significant gap in their procurement capabilities during the transition.

TRG’s Approach

At TRG International, we prioritise our clients’ long-term success and financial well-being. We recognised that implementing a full PO module in the new SunSystems would incur substantial costs for the client, only for it to become redundant once FutureLog was rolled out.

Instead, we proposed a cost-effective and practical interim solution. The hotel would continue using their existing PO module in the legacy SunSystems 4. To ensure data continuity, TRG developed a customised Q&A template which facilitates the extraction of purchasing journal data from the legacy system using Q&A10 and seamlessly imports it into the new SunSystems using Q&A11.

This approach bridges the transition period, ensuring uninterrupted procurement operations for the hotel, minimising unnecessary costs and system redundancy while solidifying TRG’s commitment to delivering tailored solutions that serve our clients’ best interests.

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Tackling steep learning curves

“Users repeatedly enquired about certain ‘old features’, which are no longer supported in the new system versions. The reaction is natural and understandable when the team moves on from established routines.”

Thus, the steep learning curve is perhaps the most immediate and tangible issue for users. What once took minutes might now take hours as users relearn all the essential buttons, navigations, and workflows.

Users will require significant time and resources for retraining, taking them away from their regular duties.

TRG’s Approach

Recognising this critical user-centric issue and ensuring a smooth transition for Mövenpick users, our consultant remained readily available throughout the project, patiently answered their many questions, provided real-time guidance, and demystified the new functionalities.

This on-demand support proved invaluable in aiding the team’s transition. Today, the new Infor SunSystems version has quickly become an integral component of Mövenpick Hotel Mactan Island Cebu’s daily accounting operations, taking over the essential role once held by the legacy system.

For more information about our solutions, visit: www.trginternational.com

Further resources

Crown Holdings Vietnam SunSystems Implementation

How Crown Holdings Vietnam Streamlined Financial Operations with SunSystems 6.4

Moving from Legacy to Cloud Financial Management Software? Here’s Your Plan

Infor SunSystems Core Modules Information Kit

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7-in-1 Information Kit: All You Need to know about Infor SunSystems Core Modules

See Infor SunSystems in Action

Mövenpick Cebu Overcame Obsolete Financial System Hurdles to Secure Future

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