Customer Service Profile
What is Customer Service Profile?
Customer Service people are the one to be in the frontline and create the first impression about your organisation on the clients. Therefore, they should be capable of delivering the job well and suitable with the nature of customer service job. To address this issue, Customer Service Profile helps identify the people possessing characteristics to provide high-quality service both internally and externally. Also, it has vertical-specific versions available in hospitality, healthcare, financial services, and retail industries. Based on the Job-Fit concept, Customer Service Profile determines an individual’s match with the position benchmark for a customer service job and from that, proposes methods for coaching and development.
- Useful for hiring and developing Customer Service people in hospitality, healthcare, financial service and retail.
- Questionnaires and scales are Customer Service-focused.
- Performance Model are built to reflect the profile of a successful Customer Service person for a specific position.