resources


<h2>Overview</h2>
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<p>When the picturesque Radisson Blu Hotel Ha Long Bay transitioned to the global Radisson brand, the Finance team faced a terrifying deadline: their old system was flatlining, creating a five-day financial black hole, and staff had to learn a completely new platform while juggling daily operations.</p>
<p>The Hotel was delivered a modern, smart solution with an added “localised” touch that helped slash 90% of the Finance team’s manual entry time.</p>
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<p><span style="color: #007e91; font-weight: 600;">Industry:</span> <a style="color: #e85f12; text-decoration: none;" href="https://trginternational.com/industries/hospitality/" target="_blank" rel="noopener">Hospitality</a></p>
<p><span style="color: #007e91; font-weight: 600;">Website:</span> <a style="color: #e85f12; text-decoration: none;" href="https://www.radissonhotels.com/en-us/hotels/radisson-blu-ha-long-bay" target="_blank" rel="noopener">Radisson Blu Ha Long Bay</a></p>
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<p><span style="color: #007e91; font-weight: 600;">Solutions implemented:</span></p>
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<li style="padding-left: 25px; position: relative; margin-bottom: 8px; color: #333333; font-size: 16px; line-height: 1.6;"><img decoding="async" style="position: absolute; left: 0; top: 3px; width: 18px; height: 18px; display: block;" src="https://trgprodcms.wpenginepowered.com/wp-content/uploads/2025/07/circle-chevron-right-solid-1655C.svg" alt="" /> Infor SunSystems Cloud (Multi-tenant SaaS)</li>
<li style="padding-left: 25px; position: relative; margin-bottom: 8px; color: #333333; font-size: 16px; line-height: 1.6;"><img decoding="async" style="position: absolute; left: 0; top: 3px; width: 18px; height: 18px; display: block;" src="https://trgprodcms.wpenginepowered.com/wp-content/uploads/2025/07/circle-chevron-right-solid-1655C.svg" alt="" /> Infor Query &amp; Analysis 12</li>
<li style="padding-left: 25px; position: relative; margin-bottom: 0; color: #333333; font-size: 16px; line-height: 1.6;"><img decoding="async" style="position: absolute; left: 0; top: 3px; width: 18px; height: 18px; display: block;" src="https://trgprodcms.wpenginepowered.com/wp-content/uploads/2025/07/circle-chevron-right-solid-1655C.svg" alt="" /> Integrations: OPERA PMS &amp; MC (Material Controls)</li>
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<h3>Goals</h3>
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<li style="padding-left: 30px; position: relative; margin-bottom: 12px; color: #333333; font-size: 16px; line-height: 1.6;"><span style="position: absolute; left: 0; top: 2px; color: #e85f12; font-weight: bold;">✓</span> Migrate the property from a local system to follow the Group’s international operational and financial standards</li>
<li style="padding-left: 30px; position: relative; margin-bottom: 12px; color: #333333; font-size: 16px; line-height: 1.6;"><span style="position: absolute; left: 0; top: 2px; color: #e85f12; font-weight: bold;">✓</span> Overcome the &#8220;dual burden&#8221; challenge experienced by local end-users when adopting a new system</li>
<li style="padding-left: 30px; position: relative; margin-bottom: 0; color: #333333; font-size: 16px; line-height: 1.6;"><span style="position: absolute; left: 0; top: 2px; color: #e85f12; font-weight: bold;">✓</span> Eliminate infrastructure headaches, guarantee zero downtime</li>
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<h2>At a glance</h2>
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<p>The picturesque <strong>Radisson Blu Hotel Ha Long Bay</strong> (formerly Sea Stars Hotel Ha Long) officially transitioned to the prestigious Radisson Group brand on April 29, 2025. This transition resulted in the need for the hotel to adopt a more stringent international operational and financial standard set by the global hospitality leader.</p>
<p>The choice of the <a style="color: #e85f12; text-decoration: none;" href="https://trginternational.com/solutions/infor-sunsystems-cloud/" target="_blank" rel="noopener">Infor SunSystems Cloud</a> financial management solution was a natural extension of a long-standing, successful partnership between the <strong>Radisson Group</strong> and <strong>TRG International</strong>. This project followed four prior, successful SunSystems implementations delivered by TRG across Vietnam:</p>
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<li style="padding-left: 20px; position: relative; margin-bottom: 5px; color: #333333; font-size: 16px; line-height: 1.7;">Radisson Blu Resort Phu Quoc (2018)</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 5px; color: #333333; font-size: 16px; line-height: 1.7;">Radisson Blu Resort Cam Ranh (2019)</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 5px; color: #333333; font-size: 16px; line-height: 1.7;">Radisson Hotel Da Nang (2022)</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 5px; color: #333333; font-size: 16px; line-height: 1.7;">Radisson Resort Phan Thiet (2025)</li>
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<p>This proven track record cemented the Radisson Group’s confidence in TRG&#8217;s expertise in delivering financial performance and maintaining high security standards for their newest property.</p>
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<h2>Navigating the dual burden of transition</h2>
<p><span style="color: #007e91; font-weight: 500;">Key Challenge:</span> The move from a familiar, localised hotel system to an international brand standard presented significant operational hurdles for the Finance team.</p>
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<h3>The Dual Burden</h3>
<p>The core challenge was a dual burden on end-users. They were required to learn the new Infor SunSystems Cloud platform, a solution with a rich history spanning over 40 years, while simultaneously maintaining the high-volume workload of daily hotel operations.</p>
<p>Having been accustomed to legacy software and its interface, the adaptation period for the new system required an ample investment of time and effort, creating a risk of operational delays.</p>
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<p>Furthermore, the brand transition date created a critical financial reporting requirement:</p>
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<li style="padding-left: 30px; position: relative; margin-bottom: 10px; color: #333333; font-size: 16px; line-height: 1.6;"><span style="position: absolute; left: 0; top: 2px; color: #e85f12; font-weight: bold;">⚠️</span> <strong>April transactions:</strong> Reported to the Owner company.</li>
<li style="padding-left: 30px; position: relative; margin-bottom: 0; color: #333333; font-size: 16px; line-height: 1.6;"><span style="position: absolute; left: 0; top: 2px; color: #e85f12; font-weight: bold;">⚠️</span> <strong>May transactions (from May 1st):</strong> Reported to both the Radisson Group and the Owner company.</li>
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<p>Crucially, with the old financial system scheduled for decommissioning on April 25th, leaving the Finance team a <span style="background-color: #ebf5f7; padding: 2px 5px;">five-day gap in recording transactions from April 26th to April 30th</span> during the system cutover, which needed a swift and secure resolution.</p>
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<h2>TRG&#8217;s strategy for the financial cutover period</h2>
<p>To address the critical financial gap between April 26th and 30th, TRG’s consultant recommended two options:</p>
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<h3>Option 1</h3>
<p><strong>Temporarily recording transaction in Infor SunSystems</strong></p>
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<li style="padding-left: 20px; position: relative; margin-bottom: 8px; color: #333333; font-size: 15px; line-height: 1.6;">Record transactions from April 26th to April 30th in a newly created Business Unit (non-live) in Infor SunSystems</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 0; color: #333333; font-size: 15px; line-height: 1.6;">Ensure data remains segregated and intact until official cutover on May 1st</li>
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<div style="flex: 1; min-width: 250px; border: 2px solid #007e91; background-color: #f4fbfc; border-radius: 5px; padding: 20px; position: relative;"><span style="position: absolute; top: -12px; right: 20px; background-color: #007e91; color: white; padding: 2px 10px; border-radius: 10px; font-size: 12px; font-weight: bold;">RECOMMENDED</span>
<h3>Option 2</h3>
<p><strong>Continue performing month-end closing in the legacy system</strong></p>
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<li style="padding-left: 20px; position: relative; margin-bottom: 8px; color: #333333; font-size: 15px; line-height: 1.6;">Avoid overwhelming end-users already focused on adapting to SunSystems</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 8px; color: #333333; font-size: 15px; line-height: 1.6;">Ensure a timely April closing without disruption</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 0; color: #333333; font-size: 15px; line-height: 1.6;">Mitigate risks associated with system unfamiliarity</li>
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<h2>Amplifying user adoption through localisation</h2>
<p>Recognising the diverse skills of local staff and to accelerate adoption, TRG implemented substantial user interface and process enhancements:</p>
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<th style="padding: 15px; text-align: left; border-bottom: 1px solid #e0e0e0;">Area of enhancement</th>
<th style="padding: 15px; text-align: left; border-bottom: 1px solid #e0e0e0;">Details of localisation</th>
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<td style="padding: 15px; border-bottom: 1px solid #e0e0e0; color: #333333; font-weight: 600; vertical-align: top;">Data import template</td>
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<li style="padding-left: 20px; position: relative; margin-bottom: 5px; color: #333333;">Mandatory fields are filled in pink, with red colour for clear identification</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 5px; color: #333333;">Format requirements (character limits/ patterns) are highlighted in yellow</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 0; color: #333333;">Bilingual field labels (Vietnamese/ English)</li>
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<td style="padding: 15px; border-bottom: 1px solid #e0e0e0; color: #333333; font-weight: 600; vertical-align: top;">Guidance</td>
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<li style="padding-left: 20px; position: relative; margin-bottom: 5px; color: #333333;">Vietnamese explanations for key parameters via cell comments</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 0; color: #333333;">Translated all message boxes from English to Vietnamese</li>
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<td style="padding: 15px; color: #333333; font-weight: 600; vertical-align: top;">Training</td>
<td style="padding: 15px; color: #333333; vertical-align: top;">Provided a step-by-step data import process workflow in Vietnamese, accompanied by 3 days of intensive in-person training.</td>
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<div style="text-align: center; margin-bottom: 10px; font-size: 20px;"><strong>Initial</strong></div>
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<div style="text-align: center; margin-bottom: 10px; font-size: 20px;"><strong>After enhancements</strong></div>
<div style="box-shadow: 0 3px 10px rgba(0,0,0,0.1); border-radius: 5px; overflow: hidden; border: 2px solid #007e91;"><img decoding="async" style="width: 100%; height: auto; display: block;" src="https://trgprodcms.wpenginepowered.com/wp-content/uploads/2025/11/Amplifying-user-adoption-through-localisation-after.webp" alt="Enhanced localised interface" /></div>
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<h2>Key outcomes and business impact</h2>
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<div style="padding-left: 20px; display: flex; align-items: center;"><span style="color: #e85f12; font-size: 28px; line-height: 1; margin-right: 20px;">★</span>
<h3>Strategic benefits delivered</h3>
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<h3>1. 90% reduction in manual entry</h3>
<p>Hotel users can now prepare transactions entirely in familiar Excel workbooks and import them into SunSystems in a single, secure batch using Infor Query &amp; Analysis 12 add-in. Only specific processes, like payment runs or generating reverse journals, are performed directly within the system.</p>
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<h3>2. Cost-saving opportunities</h3>
<p>The solution optimised the Hotel&#8217;s budget and infrastructure:</p>
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<li style="padding-left: 20px; position: relative; margin-bottom: 8px; color: #333333; font-size: 16px; line-height: 1.6;"><strong>OpEx vs CapEx:</strong> Transitioning to an OpEx model enhances budgetary predictability, eliminating unpredictable CapEx spikes caused by hardware refreshes.</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 0; color: #333333; font-size: 16px; line-height: 1.6;"><strong>Hardware Elimination:</strong> The cloud platform removes the need for physical servers, maintenance expenses, and in-house IT management.</li>
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<h3>3. Enhanced security and reliability</h3>
<p>The cloud platform provided robust system assurance:</p>
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<li style="padding-left: 20px; position: relative; margin-bottom: 8px; color: #333333; font-size: 16px; line-height: 1.6;"><strong>Data Integrity:</strong> Robust cloud data management features eliminated concerns about data loss.</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 8px; color: #333333; font-size: 16px; line-height: 1.6;"><strong>Automatic Updates:</strong> Infor manages all software updates, ensuring the system is always current without manual IT intervention.</li>
<li style="padding-left: 20px; position: relative; margin-bottom: 0; color: #333333; font-size: 16px; line-height: 1.6;"><strong>Zero Downtime:</strong> Scheduled monthly system maintenance is performed at night (Vietnam time), eliminating downtime during peak hotel operation hours.</li>
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<h2>Empower your brand transition today!</h2>
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<p>The successful deployment at Radisson Blu Hotel Ha Long Bay highlights the value of combining best-in-class financial software with strategic, localised implementation.</p>
<p><span style="color: #007e91; font-weight: 600;">For more information about our solutions, visit:</span> <a style="color: #e85f12; font-weight: bold; text-decoration: none;" href="https://trginternational.com/solutions">trginternational.com/solutions</a></p>
<p><span style="color: #007e91; font-weight: 600;">Discover more case studies in other industries here:</span> <a style="color: #e85f12; font-weight: bold; text-decoration: none;" href="http://trginternational.com/stories/case-studies">trginternational.com/stories/case-studies</a></p>
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<h2>Further resources</h2>
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<div style="height: 180px; overflow: hidden; line-height: 0;"><img decoding="async" style="width: 100%; height: 100%; object-fit: cover; display: block;" src="https://trgprodcms.wpenginepowered.com/wp-content/uploads/2025/11/USALI12.webp" alt="USALI 12 Readiness" /></div>
<div style="padding: 20px; flex-grow: 1; display: flex; flex-direction: column; justify-content: space-between;">
<h3>Factsheet | Is Your Hotel Business Ready for USALI 12?</h3>
Read More →</div>
<div style="height: 180px; overflow: hidden; line-height: 0;"><img decoding="async" style="width: 100%; height: 100%; object-fit: cover; display: block;" src="https://trgprodcms.wpenginepowered.com/wp-content/uploads/2025/10/banner-on-demand-webinar-reimagining-hospitality.png" alt="Reimagining Hospitality Webinar" /></div>
<div style="padding: 20px; flex-grow: 1; display: flex; flex-direction: column; justify-content: space-between;">
<h3>On-demand Webinar | Reimagining Hospitality: How Technology Is Shaping Guest Experience &amp; Business Growth</h3>
Read More →</div>
<div style="height: 180px; overflow: hidden; position: relative; line-height: 0;"><img decoding="async" style="width: 100%; height: 100%; object-fit: cover; display: block;" src="https://trgprodcms.wpenginepowered.com/wp-content/uploads/2025/07/SunSystems-Cloud.png" alt="Infor SunSystems Core Modules Information Kit" />
<div style="position: absolute; top: 15px; right: 15px; background-color: rgba(232, 95, 18, 0.95); color: white; padding: 5px 12px; border-radius: 4px; font-size: 12px; font-weight: bold; letter-spacing: 0.5px; box-shadow: 0 2px 4px rgba(0,0,0,0.2);">FREE DOWNLOAD</div>
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<div style="padding: 20px; flex-grow: 1; display: flex; flex-direction: column; justify-content: space-between;">
<h3>7-in-1 Resource Kit | All you need to know about the core modules of Infor SunSystems Cloud</h3>
Read More →</div>
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90% Less Manual Work: Radisson Blu Hotel Ha Long Bay’s Journey to Financial Efficiency

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