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Frequently Asked Questions

We’ve pulled together the questions we get asked most, and answered them in plain language. Whether you’re curious about how our solutions work, what makes our approach different, or you just want to troubleshoot something quickly, you’ll find the answers right here. Don’t see what you’re looking for? No worries! Reach out anytime, and we’ll get you sorted.

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Frequently Asked Questions

The Account Allocation (ACA) feature is a powerful tool for managing and reconciling your accounts. It allows you to match debit and credit transactions, allocate payments, amend details on posted journals (like due dates or analysis codes), and correct entries. This helps ensure your financial records are always accurate and up-to-date, providing a clear view of your account balances.

Beginning the allocation process is straightforward. First, navigate to the Account Allocation (ACA) function in SunSystems. You will be prompted to enter the account code you wish to work on. After entering the code, click ‘Extract’ to load all relevant transactions. If prompted, you may need to select a display form, such as ‘FULL’ or ‘ALLOCS’, to view and manage the transaction details.

The ‘Allocation Marker’ provides a clear, at-a-glance status for each transaction, helping you track your reconciliation progress. The statuses change as you work:

  • Not Allocated: This is the default status for all new journal transactions before any matching has occurred.
  • To be Allocated: When you select and match equal debits and credits, the marker changes to ‘To be Allocated’. This indicates the transactions are ready for posting, but the allocation is not yet finalized. The ‘Out of Balance’ amount must be zero to proceed.
  • Allocated: After you successfully post the matched items (using ‘Post by Base’ or ‘Post by Transaction’), the marker automatically updates to ‘Allocated’, confirming the reconciliation is complete and the items are cleared.

You can save time by allocating transactions directly from the journal entry screen using the ‘;Online Allocation’ feature. As you enter a journal in ‘Ledger Entry’, you can match your new, unposted lines against existing posted transactions on the same account. To do this, simply go to the Actions menu and select Online Allocation. For even greater efficiency, you can configure this form to appear automatically for certain journal types via the Journal Presets Setup (JNP).

If you need to allocate only part of a transaction, you can use the ‘Split Amount’ function. This is useful for situations like applying a partial payment to an invoice. In the Account Allocation screen, select the transaction line you want to split. Then, from the ‘Actions’ menu, choose ‘Split Amount’. This will create a new, unallocated line for the remaining balance, allowing you to allocate the partial amount as needed while keeping the rest open for future reconciliation.

build at: 2026-03-14T16:33:18.234Z