# Solved: Q&A 11 Fails to Include Drill Profile in Excel’s context Menu

*Source: https://trginternational.com/blog/faq-query-analysis-11-excel-drill-profile-comexception/*

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While using [**Infor Query & Analysis (Infor Q&A) version 11**](https://trginternational.com/solutions/infor-qa/), you may encounter the following error:

**“Fail to initialize Excel cell’s context menu to include the Drill Profile menu items”.**

![Infor Q&A 11 Excell Add-in Error: Causes & Solution](https://wpengine.trginternational.com/wp-content/uploads/2025/12/q-and-a-11-excel-add-in-error-message.png)

Additionally, upon logging out of Q&A application, a **COMException** may appear.

These errors occur because Q&A is unable to load its Excel-based components correctly.

## **Causes**

This issue typically happens when **Excel closes unexpectedly** while Q&A 11 is in use. Common reasons include:

-   Excel crashes
-   The PC hangs or freezes
-   Excel forces a restart
-   As a result, **the Q&A Add-in becomes disabled** by Excel

Once the add-in is disabled, Q&A cannot load menu items, causing the error.

## **Solution**

To resolve the issue, re-enable the Q&A Add-in in Excel by following these steps:

### **Step 1: Open Excel Options**

1.  Open **Excel**
2.  Go to **File → Options → Add-ins**

### **Step 2: Find Disabled Items**

At the bottom of the Excel Options window:

1.  In the **Manage** dropdown, select **Disabled Items**
2.  Click **Go**

### **Step 3: Re-enable Q&A Add-in**

1.  Look for any Q&A Add-in entries in the disabled list
2.  Select the add-in
3.  Click **Enable**

### **Step 4: Restart Excel**

Close Excel completely and reopen it. The Q&A Add-in should now load correctly, resolving the error.

If the issue persists, please contact **TRG Support** via email at **trghelp@trginternational.com** for additional assistance.

## See also

[Infor Q&A 11 Basic](https://academy.trginternational.com/courses/iqa-01-infor-q-a-basic)

[Infor Q&A 11 Advanced](https://academy.trginternational.com/courses/iqa-02-infor-q-a-advanced-trg-academy)

[Infor Q&A 11: Setting up DataLink Server](https://academy.trginternational.com/courses/iqa-4-infor-q-a)